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Email - Apply to Request - Include CC: address in Timeline update


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Can the 'Apply to Request' action from Shared Mailbox, be updated so when the email is attached to the timeline in the Service Manager request, the update includes any CC:  recipients, so it is consistent with the way emails sent from Service Manager are displayed in the timeline. 

This will help analyst identify any new connections which need to be added as well as save time as they will not have to use the 'View Email' option to see this information.

I thought this had been logged before but was not able to locate this via the forum search.

Cheers

Martyn

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Hi Martyn,

Would this be a different scenario that you are mentioning?  The topic here and the mentioned additions were all around applying / updating existing requests with an email.  The timeline entry suggests that this is a new request.  

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