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Feedback only requested once every 'n' days

Clive Broad

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We are currently using Feedback requests (with an expiry of 10 days) but we would like to enhance that.

Currently every request that is closed triggers a Feedback Request but we would like to reduce traffic to users and, hopefully, increase their response by only sending one feedback request to a user in any 20 day period.

But how would we do that?

How would we identify if a user has received a Feedback request in the last 20 days or not?

Achievable through BPM?

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