Feedback only requested once every 'n' days

[Clive Broad]

We are currently using Feedback requests (with an expiry of 10 days) but we would like to enhance that.

Currently every request that is closed triggers a Feedback Request but we would like to reduce traffic to users and, hopefully, increase their response by only sending one feedback request to a user in any 20 day period.

But how would we do that?

How would we identify if a user has received a Feedback request in the last 20 days or not?

Achievable through BPM?

[James Ainsworth]

Apologies for not responding sooner.   There was a change raised at the time of your post but there was no update to let you know.  There will be an update on this post once it progresses.

Regards,

James