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Alisha

Session variables in captures

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Hello,

I would like to use the {{user.phone}} session variable in a progressive capture. However, it only seems to work if I put it in the Description field.

One of the questions we ask our customers is to provide their best contact number; the reason for this is if they are working at a different location, we will require that phone number instead for a call back. In order to improve the customer experience of logging requests, I wanted to use {{user.phone}} in the Default Value of a Single line text field so that their number appears and they don't need to type it in. I could even use both {{user.phone}} and {{user.mobile}} in the same field, and the customer would only need to edit the number if they are not working at their usual desk. Please could I request this as an enhancement, if not already possible. (I have tried, but can't get it to work.)

Many thanks,
Alisha

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hi @Alisha

This feature is in our TODO list. You will definitely know once it will be released. Will update that post about it.

Thank you,
Miro

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@Alisha

+1 This would be useful to use as well. Also we would want to expand this to other user variable such as job title etc, so that this can be reconfirmed by the customer when they are already in an interaction with us.

Cheers

Martyn

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