Martyn Houghton Posted July 30, 2019 Share Posted July 30, 2019 Related to my other post below, can a new configuration option be added to routing rule to enable the auto addition of connections on to a Service Manager request when it is logged or updated using the routing rules. The idea being that any matched existing contacts or coworkers referenced on the To or CC lines are added to the connections on the request. Cheers Martyn Link to comment Share on other sites More sharing options...
HHH Posted August 16, 2019 Share Posted August 16, 2019 I like the idea, +1 from us. Of course with the option to opt-out by checkbox the same way as attachments 1 Link to comment Share on other sites More sharing options...
nasimg Posted July 2, 2020 Share Posted July 2, 2020 +1 1 Link to comment Share on other sites More sharing options...
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