enhancement Routing Rules - Auto Add Connections

[Martyn Houghton]

Related to my other post below, can a new configuration option be added to routing rule to enable the auto addition of connections on to a Service Manager request when it is logged or updated using the routing rules.

The idea being that any matched existing contacts or coworkers referenced on the To or CC lines are added to the connections on the request.

 

Cheers

Martyn

[HHH]

I like the idea, +1 from us. Of course with the option to opt-out by checkbox the same way as attachments

[nasimg]

+1