P. Nordqvist Posted July 30, 2019 Posted July 30, 2019 Hi, Currently we get an error message every time we open (not create, just open to view) a call in Service Manager. No matter if it is a Service Request, Incident or Change. It seems it doesn't impact the functionality but for sure it is not looking good. I can't say when this started, if it was after the nightly update or before that. Can someone please let me know what to do. Kind Regards Per 2
James Ainsworth Posted July 30, 2019 Posted July 30, 2019 Hi Per, I'll see if there is someone available to have a look. I would expect something like to be fixed quickly. Regards, James
Adam@Greggs Posted July 30, 2019 Posted July 30, 2019 This is affecting us as well - glad to hear it's nothing I've done.... There was an update at 3pm yesterday.
James Ainsworth Posted July 30, 2019 Posted July 30, 2019 I believe that this is an issue related to the Custom Buttons on both requests and assets. It is currently being looked at.
Guest Paul Alexander Posted July 30, 2019 Posted July 30, 2019 We're having the same problem.....just adding myself to this thread so that I get the updates!
James Ainsworth Posted July 30, 2019 Posted July 30, 2019 We are currently applying an update which will stop the message from showing. You should expect this to be applied over the next few minutes.
James Ainsworth Posted July 30, 2019 Posted July 30, 2019 The update has been completed. Please let us know if you are still receiving the error message.
Adam@Greggs Posted July 30, 2019 Posted July 30, 2019 Resolved for us - thanks for the swift resolution. Thanks also to P. Nordqvist for getting the first post in nice and early - saved us trying to diagnose anything
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