SimonSheldon Posted July 26, 2019 Share Posted July 26, 2019 We had a user recently who changed her name .. so we changed her login ID and name in AD and this updated in Hornbill as expected... however she then changed her name back to what it was - so we changed her details in AD (name and ID) but the update to Hornbill failed. It updated her handle (first name + surname) but then didn't create a new account using her new ID... Basically the error was can't create account due to duplicate handle - I seem to remember seeing somewhere on here that you could change which fields were considered unique on the import as this isn't a great field to be unique - we do have several people with the same first name + surname combination and my concern is these accounts aren't being created as well. Link to comment Share on other sites More sharing options...
Steve Giller Posted July 26, 2019 Share Posted July 26, 2019 I think this post may help here: 1 Link to comment Share on other sites More sharing options...
SimonSheldon Posted July 26, 2019 Author Share Posted July 26, 2019 Ah yes that's the one I'd seen! thanks @Steve Giller Link to comment Share on other sites More sharing options...
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