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Email template variable for last timeline update


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What is the email template variable name for last timeline update. I want the system to email the update text when an update is made so the customer does not have to log in to see what has been written.

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  • 2 weeks later...
On 8/5/2019 at 12:03 PM, Victor said:



However there is an issue retrieving the latest update currently so I would wait until the next Core Collaboration and Service Manager update before using this.

Ah, that explains why it keeps showing 'Resolve Timer started' on every email then, instead of the last update.

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