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nasimg

Instance had a wobble?

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Did anyone notice any issues with Hornbill just now (10:38 - 10:41)

I had a couple of staff mention they had errors....

Its all good now

Nasim

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@nasimg there were no infrastructure events or alerts for your instance yesterday... the logs do not show any disruption issues so unsure what happened...

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Our instance is having problems today - it had a wobble 10 mins ago and just now (11:43).

It has come back each time after approx 2 mins. We tested externally (on our iphones and got the errors).

image.thumb.png.b4cf588379e37d52310f9874a2d42570.png

 

When trying to open our service portal:

image.png.13152689727b00b39c83d6941970e751.png

Can you check the logs and see if anything can explain this (Health check and Status didn't show anything).

Just to confirm it is ok now.

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@nasimg there is an intermittent issue causing high loads on one some database servers which can cause such interruptions :( ... We are currently looking to understand exactly what is causing this and looking to implement measures to prevent disruptions (we are already working on some).

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Hi @Victor

Just had another momentary wobble at approx 10:23.

All ok now - only noticed by Carl so may not have been the same issue.

Nasim

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@nasimg nothing unusual reported in our infrastructure for that period of time (or any other time)... as far as we are aware all was ok with the instance...

 

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