nasimg Posted July 25, 2019 Share Posted July 25, 2019 Did anyone notice any issues with Hornbill just now (10:38 - 10:41) I had a couple of staff mention they had errors.... Its all good now Nasim Link to comment Share on other sites More sharing options...
Jeremy Posted July 25, 2019 Share Posted July 25, 2019 @nasimg We use this a lot when we notice a wobble to check if your specific instance is ok (https://www.hornbill.com/support) if you logon with your instance ID and email address you can look at your instance health check etc Link to comment Share on other sites More sharing options...
Victor Posted July 26, 2019 Share Posted July 26, 2019 @nasimg there were no infrastructure events or alerts for your instance yesterday... the logs do not show any disruption issues so unsure what happened... Link to comment Share on other sites More sharing options...
nasimg Posted August 7, 2019 Author Share Posted August 7, 2019 Our instance is having problems today - it had a wobble 10 mins ago and just now (11:43). It has come back each time after approx 2 mins. We tested externally (on our iphones and got the errors). When trying to open our service portal: Can you check the logs and see if anything can explain this (Health check and Status didn't show anything). Just to confirm it is ok now. Link to comment Share on other sites More sharing options...
Victor Posted August 7, 2019 Share Posted August 7, 2019 @nasimg there is an intermittent issue causing high loads on one some database servers which can cause such interruptions ... We are currently looking to understand exactly what is causing this and looking to implement measures to prevent disruptions (we are already working on some). Link to comment Share on other sites More sharing options...
nasimg Posted August 13, 2019 Author Share Posted August 13, 2019 Hi @Victor Just had another momentary wobble at approx 10:23. All ok now - only noticed by Carl so may not have been the same issue. Nasim Link to comment Share on other sites More sharing options...
Victor Posted August 13, 2019 Share Posted August 13, 2019 @nasimg nothing unusual reported in our infrastructure for that period of time (or any other time)... as far as we are aware all was ok with the instance... Link to comment Share on other sites More sharing options...
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