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Bulk Request Actions - update option missing


carlt
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Hi

We recently noticed that the 'Update' action was missing from the bulk request actions for most requests.

image.png.30472210dc320e501ebcbadb0a5b8d9d.png

After a bit of digging around to try to identify why it was still there for some requests - it seems to be related to the new 'Enable Notify Customer' option i.e. if this is set then no bulk update option is available.

image.png.9933af439ef30c284ea7649adbd73b1f.png

I presume this isn't intended functionality?

Thanks

Carl

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  • 3 weeks later...
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4 hours ago, neilcg said:

Sorry to hijack this thread, but how do you enable the Cancel option in the Request Actions? I can only see Assign and Add to Boards Manager...

 

 

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Do you have the role(s) neccessary to cancel requests?

I think it's Incident Management Full Access rather than Incident Management User.
Same for Service, Change etc.

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12 minutes ago, HHH said:

Do you have the role(s) neccessary to cancel requests?

I think it's Incident Management Full Access rather than Incident Management User.
Same for Service, Change etc.

@HHH , I have all the full access roles but still only see the same request actions as above

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