Bulk Request Actions - update option missing

[carlt]

Hi

We recently noticed that the 'Update' action was missing from the bulk request actions for most requests.

After a bit of digging around to try to identify why it was still there for some requests - it seems to be related to the new 'Enable Notify Customer' option i.e. if this is set then no bulk update option is available.

I presume this isn't intended functionality?

Thanks

Carl

[ArmandoDM]

Hi @carlt

this is not the intended functionality. 

I will report this issue to be investigated and fixed. 

Regards

Armando

 

[carlt]

Thanks @ArmandoDM

[carlt]

Hi @ArmandoDM

Do you have any idea when this fix will be available?

Regards

Carl

[Victor]

@carlt fix won't be available in the next SM app update, but the one after. We're looking at maybe 2-3 weeks or so.

[carlt]

OK great. Thanks @Victor

[neilcg]

Sorry to hijack this thread, but how do you enable the Cancel option in the Request Actions? I can only see Assign and Add to Boards Manager...

 

 

[HHH]

4 hours ago, neilcg said:

Sorry to hijack this thread, but how do you enable the Cancel option in the Request Actions? I can only see Assign and Add to Boards Manager...

 

 

Do you have the role(s) neccessary to cancel requests?

I think it's Incident Management Full Access rather than Incident Management User.
Same for Service, Change etc.

[neilcg]

12 minutes ago, HHH said:

Do you have the role(s) neccessary to cancel requests?

I think it's Incident Management Full Access rather than Incident Management User.
Same for Service, Change etc.

@HHH , I have all the full access roles but still only see the same request actions as above

[neilcg]

Solved it - found this in Service Manager Application settings;

app.experimental.multipleRequestsAction

Switched it on and can now cancel requests