Alisha Posted July 23, 2019 Share Posted July 23, 2019 Hello, We have an email routing rule set up to look at subject lines of an email before they are automatically logged as a request, depending on what the subject line says. It has become necessary to increase the rule expression criteria: subject LIKE '%text here%' OR subject LIKE '%text here%' OR subject LIKE And so on. However, I receive an error message because it's too long now. Would it be possible to increase the size limit of the rule expression, please? Many thanks, Alisha Link to comment Share on other sites More sharing options...
James Ainsworth Posted July 23, 2019 Share Posted July 23, 2019 Hi Alisha, I've moved your post to the Administration topic. As this is query is related to Administration, having it located here helps ensure that Hornbill staff and other customers can find it more easily. It also helps bring it to the attention of those with this area of expertise that following this topic on the Community Forum. Regards, James Link to comment Share on other sites More sharing options...
James Ainsworth Posted July 23, 2019 Share Posted July 23, 2019 Hi Alisha, Just to let you know there has been a change to this field to allow for 2048 characters. This will be available in the platform build 3097 or newer. Regards, James 1 Link to comment Share on other sites More sharing options...
Alisha Posted July 24, 2019 Author Share Posted July 24, 2019 Hi @James Ainsworth, Sorry I posted in the wrong area. Thank you very much - this change will be really useful to us! Link to comment Share on other sites More sharing options...
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