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yelyah.nodrog

Cannot Schedule change on calendar - Grayed out

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Morning,

I am having trouble this morning scheduling the change on the change calendar,
It wont allow me to put a time in for the Change end date? it is grayed out?

Am i doing something silly? - It will let me manually type in the end time but i cannot use the picker?

Change.png.898175d234637175604d25128fec1c2d.png

Many thanks

Hayley.

 

 

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@yelyah.nodrog it's really annoying :( we're looking into what's causing the issue and hope to have a fix for it soon.

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Glad it's not just me thought I had done something wrong in the change I was raising!

Helen 

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Hi @Chaz

  Is there any update on this?  We don't seem to be able to schedule under 24 hours if it goes to the next calendar day. 

image.png.15ec5ce3fb7c8999a65c6da1ef877433.png

The actual timing of this change is between 23:00 - 01:00 

thanks

Helen 

 

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@Chaz

We seem to have a issue now where even if we manually type the times it doesnt allow us to schedule. (same as @HGrigsby if within a 24 hours period)

Hayley.

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Is a know defect. I'll check to see if the fix is available in the next SM update.

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The fix for this defect will be available in the next Service Manager update. This update is almost ready for deployment so it won't be too long before is deployed.

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