Frank Reay Posted July 17, 2019 Share Posted July 17, 2019 I am not sure if this has been raised before but I can't find it! When viewing a Request you can use Pins to hold open the HUD and also Customer info, Details etc. This is 'sticky' so is like a profile setting. One of our users could not see the Pin (in Firefox or Chrome) which got our heads scratching. Eventually we found the answer - in both his browsers the AdBlock add-on was making the Pin vanish. Switch off the add-on and there is the Pin. Bizarre but true! Link to comment Share on other sites More sharing options...
Gerry Posted July 17, 2019 Share Posted July 17, 2019 @Frank Reay Well I can honestly say, thats not come up before. Bizarre indeed, we will take a look. Thanks for identifying the cause of the issue. What is the AdBlocker tool, is it AdBlock? Gerry Link to comment Share on other sites More sharing options...
Frank Reay Posted July 18, 2019 Author Share Posted July 18, 2019 Yes and I think it had the same name in both Firefox and Chrome browsers. We can replicate at will by switching it on and off. Link to comment Share on other sites More sharing options...
Gerry Posted July 18, 2019 Share Posted July 18, 2019 @Frank Reay Ok thanks, I will ask someone to have a look and see if we can re-create. Gerry Link to comment Share on other sites More sharing options...
TrevorHarris Posted July 18, 2019 Share Posted July 18, 2019 Hi, Have tested this and I'm still able to see the pin icon when I have Adblock installed by default, Adblock creates rules on what to block based on what ads you have blocked in the passed - so probably something has been blocked manually which has created a rule that is also blocking the pin icon on the BPM HUD. I think this issue will be specific to the adblock rules the user has so ther is not much we can do, but you can disable Adblock just for Hornbil by clicking on the Adblock icon and selecting 'Don't Run on pages on this Site' Thanks Trevor Link to comment Share on other sites More sharing options...
Frank Reay Posted July 19, 2019 Author Share Posted July 19, 2019 That makes sense. Many thanks for looking into this. Certainly not a biggie but worth knowing about. Link to comment Share on other sites More sharing options...
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