Lauren Posted July 16, 2019 Share Posted July 16, 2019 Hi, I cannot see that once a Known Error has been closed that you can re-open it. I can't see that there is a role to allow the re-opening of Known Errors either - is this by design? Thanks Lauren Link to comment Share on other sites More sharing options...
James Ainsworth Posted July 17, 2019 Share Posted July 17, 2019 Hi Lauren, I wouldn't say that this was by design. I can see situations where someone closes a KE that they didn't mean to and they need to re-open it. I also see the Problem Records have a Re-open button available provided you have the associated right to re-open a problem. I'll see if we can get this enabled on the KE Link to comment Share on other sites More sharing options...
James Ainsworth Posted November 27, 2019 Share Posted November 27, 2019 Hi Lauren, A fix to this has been completed and should be available in one of the upcoming Service Manager updates. A new right for re-opening KEs has been added and associated to the Service Desk Admin role and the Problem Management Full Access role. Hope this helps. Regards, James Link to comment Share on other sites More sharing options...
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