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Customer portal - show SLA's


David Longley
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Hello,

i have been asked to see if I can display SLA and if they are on target or close to breaching within the below view on both the service and customer portal. 

 

image.thumb.png.4c2038a607aa819784af5e96515a550a.png

 

this way much customers can easily see if their tickets are close to breaching? 

 

Thanks

Dave

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@David Longley

This similar to what we have requested. Might want to have a look at the two posts below for some more background.
 

 

Also @Gerry setup a new forum section for external customer support following on from Insights 2019.

https://community.hornbill.com/forum/153-crm-external-customer-service-support/

 

Cheers

Martyn

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