David Longley Posted July 12, 2019 Share Posted July 12, 2019 Hello, i have been asked to see if I can display SLA and if they are on target or close to breaching within the below view on both the service and customer portal. this way much customers can easily see if their tickets are close to breaching? Thanks Dave Link to comment Share on other sites More sharing options...
Martyn Houghton Posted July 12, 2019 Share Posted July 12, 2019 @David Longley This similar to what we have requested. Might want to have a look at the two posts below for some more background. Also @Gerry setup a new forum section for external customer support following on from Insights 2019. https://community.hornbill.com/forum/153-crm-external-customer-service-support/ Cheers Martyn 1 Link to comment Share on other sites More sharing options...
David Longley Posted July 15, 2019 Author Share Posted July 15, 2019 thanks @Martyn Houghton - have you had any response this when these is likely to be made available? Link to comment Share on other sites More sharing options...
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