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  • 4 weeks later...
Posted

@David Longley the section you posted this in (Home - About the Forum - Suggestions and Feedback) is intended for feedback regarding the forum itself, should not be used for anything product related as only forum admins are monitoring the forum suggestion section.

I have moved it to SM section so it should get more visibility now...

Posted

hi @Victor, i am not after feedback emails, i really want to know how i can get the above added to my instance of Hornbill. The above feedback appears when you close a ticket with Hornbill support and i would like to know how to get this added?

Posted

@David Longley - I have no idea, I don't have access to the NiceReply account, it was set up by our managers. But that's a 3rd party tool, we don't have any guidelines for it, best place would be their website I would think...

Posted

Just to confirm we haven't added this in Hornbill, we (support team) simply have a NiceReply link that we put in the email template that is sent out on closure, nothing more... there is no integration with Hornbill... Feedback responses and configuration is done via the NiceReply account...

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