David Longley Posted July 12, 2019 Share Posted July 12, 2019 I am looking at trying to set up the below within my instance, does Hornbill offer the below within the solution? Thanks Link to comment Share on other sites More sharing options...
Victor Posted August 6, 2019 Share Posted August 6, 2019 @David Longley the section you posted this in (Home - About the Forum - Suggestions and Feedback) is intended for feedback regarding the forum itself, should not be used for anything product related as only forum admins are monitoring the forum suggestion section. I have moved it to SM section so it should get more visibility now... Link to comment Share on other sites More sharing options...
David Longley Posted August 7, 2019 Author Share Posted August 7, 2019 thanks @Victor. Lets hope this thread gets some traction. Cheers Link to comment Share on other sites More sharing options...
David Longley Posted August 9, 2019 Author Share Posted August 9, 2019 @Yodit @Steve G @Samrai - hi all, can anyone help me out with this one or advise where to start? Link to comment Share on other sites More sharing options...
Victor Posted August 9, 2019 Share Posted August 9, 2019 @David Longley we don't have any current functionality to set up feedback emails. The feedback is available on requests and can be provided by customers via the portal... Link to comment Share on other sites More sharing options...
David Longley Posted August 9, 2019 Author Share Posted August 9, 2019 hi @Victor, i am not after feedback emails, i really want to know how i can get the above added to my instance of Hornbill. The above feedback appears when you close a ticket with Hornbill support and i would like to know how to get this added? Link to comment Share on other sites More sharing options...
Victor Posted August 9, 2019 Share Posted August 9, 2019 @David Longley that's not Hornbill... it's NiceReply. You can see this by looking at the link you get in the feedback email... Link to comment Share on other sites More sharing options...
David Longley Posted August 9, 2019 Author Share Posted August 9, 2019 ok thanks @Victor, how would we add this into hornbill like you have done? Link to comment Share on other sites More sharing options...
Victor Posted August 9, 2019 Share Posted August 9, 2019 @David Longley - I have no idea, I don't have access to the NiceReply account, it was set up by our managers. But that's a 3rd party tool, we don't have any guidelines for it, best place would be their website I would think... Link to comment Share on other sites More sharing options...
Victor Posted August 9, 2019 Share Posted August 9, 2019 Just to confirm we haven't added this in Hornbill, we (support team) simply have a NiceReply link that we put in the email template that is sent out on closure, nothing more... there is no integration with Hornbill... Feedback responses and configuration is done via the NiceReply account... Link to comment Share on other sites More sharing options...
David Longley Posted August 9, 2019 Author Share Posted August 9, 2019 oh, ok then, Thanks for the information @Victor Link to comment Share on other sites More sharing options...
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