SimonSheldon Posted July 10, 2019 Share Posted July 10, 2019 I'm trying to create a chart against a View on the Request List... View is working and when I then go to the chart tab I can create and show a preview of a chart but when I click Save a red error box flashes up for a micro second (too fast to read!) and the chart then isn't saved... if i close the edit box and go back to edit the view no charts are showing. Is there a log I can check to see what the error its throwing is? This does only appear to be happening to my login and I have |Full admin rights?! Link to comment Share on other sites More sharing options...
SimonSheldon Posted July 10, 2019 Author Share Posted July 10, 2019 By clicking Save a lot I can sort of see the error.... its something like Input parameter validation error the element <feature> was expected at location " flowcode addChart Application:com.hornbill.servicemanager looked at logs and can't see anything that seems relevant. Link to comment Share on other sites More sharing options...
Steven Boardman Posted July 10, 2019 Share Posted July 10, 2019 @SimonSheldon would you mind sharing a screenshot of your view criteria and chart criteria? Link to comment Share on other sites More sharing options...
SimonSheldon Posted July 10, 2019 Author Share Posted July 10, 2019 here you go @Steven Boardman Link to comment Share on other sites More sharing options...
SimonSheldon Posted July 10, 2019 Author Share Posted July 10, 2019 As an update to this just tried logged in as a colleague and she gets the same error.... Link to comment Share on other sites More sharing options...
Steven Boardman Posted July 10, 2019 Share Posted July 10, 2019 @SimonSheldon thanks for that. I have created exactly the same view and chart and it previews and saves no issue Are you doing this in chrome? if so, or if you could perhaps you could try this. Go to more tools > developer Tools Could you then set the drop down to Console Finally there is an icon (no entry) - if you click on this it will clear the console history. Now if you try to create the chart and save it with the console open, when the error appears - is there an error shown in the console? if so could you expand it, take a screen shot and share it here? Thanks Steve 1 Link to comment Share on other sites More sharing options...
davidrb84 Posted July 11, 2019 Share Posted July 11, 2019 I had this same issue, I cleared browser cache and it started working (I think) That's twice in a week though I've had to clear browser cache to resolve an SM error. I thought it was me, but interesting others are seeing the same issue. 1 Link to comment Share on other sites More sharing options...
SimonSheldon Posted July 11, 2019 Author Share Posted July 11, 2019 I'll give that a go... Link to comment Share on other sites More sharing options...
SimonSheldon Posted July 11, 2019 Author Share Posted July 11, 2019 OK - tried clearing the browser cache in Chrome and that seems to have sorted the problem.... thanks both! Link to comment Share on other sites More sharing options...
HHH Posted July 12, 2019 Share Posted July 12, 2019 We have several analysts with the same issue. Clearing cache does not sort this out in Firefox Link to comment Share on other sites More sharing options...
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