Logan Graham Posted July 9, 2019 Share Posted July 9, 2019 Hi All, Hoping you can help, I might be just being blind but I cannot see a way to auto raise a ticket using BPM or at least I cannot get it to work. Attached is what I currently have set up but basically I have a task set to raise a major inc and I have another BPM set up to deal with major inc's this is under another catalog call "IT Support Major Incident" but I have set this in the options in the node but it still raises it as the top catalog and not the catalog I want. Thanks, Logan G Link to comment Share on other sites More sharing options...
Logan Graham Posted July 9, 2019 Author Share Posted July 9, 2019 Just to note in the variable box for catalog I have tried IT Support Major Incident, "IT Support Major Incident" and ["IT Support Major Incident"] Link to comment Share on other sites More sharing options...
Steven Boardman Posted July 9, 2019 Share Posted July 9, 2019 @Logan Graham I have tried to replicate but don't seem to be able to. My Config is as follows: Where the catalog item is the display name for the catalog item of the Service. And this is the Incident which was auto spawned from another Incident (with the correct Service and Catalog Item) One thought i have is if you have of the Copy values populated lower down in the config of that node? for example Service / catalog item? as these would override any manual inputs you may have set above? Or are you on the latest Service Manager Update? 1 Link to comment Share on other sites More sharing options...
James Ainsworth Posted July 9, 2019 Share Posted July 9, 2019 Hi @Logan Graham Just to add to this, out of the three options you tried, the correct one is without the quotes or square brackets. Make sure these are removed when testing. Regards, James 1 Link to comment Share on other sites More sharing options...
Logan Graham Posted July 10, 2019 Author Share Posted July 10, 2019 hi @Steven Boardman @James Ainsworth it was down to the copy, I was copying the service thinking it would need this to go to the right service. Now seems to be working after setting this to ignore. Thanks, Logan G Link to comment Share on other sites More sharing options...
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