lee mcdermott Posted July 9, 2019 Share Posted July 9, 2019 Any idea where this new setting is as I cannot find it? I have looked in service manager - settings - which is where I'm sure it will be but I couldn't find it. Notify Customer via Email on Update A new Service Manager setting has been added which can be enabled to automatically send an email to a customer on any update to a request that has customer visibility. thanks lee Link to comment Share on other sites More sharing options...
Steven Boardman Posted July 9, 2019 Share Posted July 9, 2019 Hi @lee mcdermott this should give you what you need - https://wiki.hornbill.com/index.php/Update_Action_Item Link to comment Share on other sites More sharing options...
lee mcdermott Posted July 9, 2019 Author Share Posted July 9, 2019 @Steven Boardman thanks. I had tried searching the wiki for it but couldn't find it. I had searched on notify and email update and Notify Customer via Email on Update. I have found it now thanks again lee Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now