Sean Teehan Posted July 8, 2019 Share Posted July 8, 2019 Hi, Is there a way to add a team as a connection, currently i can only see a way to add individual users? Thanks, Sean Link to comment Share on other sites More sharing options...
Will J Douglas Posted July 8, 2019 Share Posted July 8, 2019 +1, This would really help me out as well. I'm currently looking at complicated business process to add in multiple connections dependingon who logged the original request. It would be better if I can address with a single group. Link to comment Share on other sites More sharing options...
HHH Posted July 8, 2019 Share Posted July 8, 2019 +1 That would be very useful when creating a proposed BPM. I'm having the same problem as @Will J Douglas Link to comment Share on other sites More sharing options...
samwoo Posted July 8, 2019 Share Posted July 8, 2019 +1 good idea actually Link to comment Share on other sites More sharing options...
Steven Boardman Posted July 10, 2019 Share Posted July 10, 2019 Thanks for the suggestion @Sean Teehan and the additional support from others. There isn't currently the capability to do this, however we can look into this, and we it will be prioritised alongside other feature requests. What will help us formulate an approach would be some use case examples of how / where you would see the group connections working for you, and of course support by the community will help from a prioritisation perspective. Link to comment Share on other sites More sharing options...
Will J Douglas Posted July 11, 2019 Share Posted July 11, 2019 Hi, @Steven Boardman To illustrate the use case for my business, we are using Service Manager for logging maintenance requests for our hotels (in addition to the IT team using the system) In relation to a leaking tap in a hotel room, the request source could be housekeeping (noticed issue when cleaning room) or reception (guest called down to report the issue) but both teams (and maintenance) would need to be kept in the loop of the issue. Only maintenance are considered a support team as they are the ones fixing the issues, but the other two teams (who consist of basic users only) should be aware that the tickets are open and should be able to view and comment (housekeeping - why is the leaking tap not fixed yet? or reception - the guest complained again about the leaking tap). In addition I have two levels of management (operations managers and general managers) - the manager request visibility only supports one manager. I would like ops managers and general managers to be able to see all requests logged by any team (housekeeping, maintenance, reception, or back office teams) across their one hotel (ops managers) or two hotels (general managers). Hope that helps clarify. Regards, WIll. Link to comment Share on other sites More sharing options...
Sean Teehan Posted July 15, 2019 Author Share Posted July 15, 2019 Hi @Steven Boardman , The plan is when a high priority incident is logged for a certain product it would then add a team of connections to that request. Then everyone who is impact or interested in that would be automatically added. If this is done at a team level we will not need to amend the BPM to add these people as connections. Thanks, Sean Link to comment Share on other sites More sharing options...
Dan Munns Posted July 16, 2019 Share Posted July 16, 2019 This is what I asked for a few days ago. Link to comment Share on other sites More sharing options...
Steven Boardman Posted July 17, 2019 Share Posted July 17, 2019 @Sean Teehan @Will J Douglas thanks for posting back on here and the detailed use cases and explanations in your organisations. We have the requirement raised, and now it is a case of it being prioritised alongside other requirements, we will post back here once it is scheduled and progressed. Link to comment Share on other sites More sharing options...
Will J Douglas Posted July 18, 2019 Share Posted July 18, 2019 @Steven Boardman This is great news thanks. Any chance we could bundle in an dropdown option to view My Requests and Connections Requests at the same time via the employee portal? Link to comment Share on other sites More sharing options...
Aaron Summers Posted July 19, 2019 Share Posted July 19, 2019 +1 very useful for us too and similar case scenario as Will J Douglas. Aaron Link to comment Share on other sites More sharing options...
HHH Posted September 25, 2019 Share Posted September 25, 2019 Any update on this @Steven Boardman? Link to comment Share on other sites More sharing options...
Steven Boardman Posted September 25, 2019 Share Posted September 25, 2019 @HHH no progress on this at the moment i am afraid, it is still on our list but it not currently scheduled. As this changes we will update this post 1 Link to comment Share on other sites More sharing options...
HHH Posted April 4, 2022 Share Posted April 4, 2022 @Steven BoardmanAnything new regarding this? It would greatly improve our prio1/major incident process 1 Link to comment Share on other sites More sharing options...
Salma Sarwar Posted July 29, 2022 Share Posted July 29, 2022 Hi We are looking for a similar solution, any progress on this? Kind Regards, Salma Link to comment Share on other sites More sharing options...
Estie Posted November 3, 2022 Share Posted November 3, 2022 Hi is there any update on this enhancement? I would like to be able to add two individuals as connections to requests that are marked as major incidents, via the BPM. They do happen to be in the same team. However it would be useful to add more than one connection from different teams to the node in the BPM. Thanks Link to comment Share on other sites More sharing options...
Steve Giller Posted November 3, 2022 Share Posted November 3, 2022 Current enhancements are listed under Admin -> Hornbill Solution Center -> Roadmap Library Link to comment Share on other sites More sharing options...
Estie Posted November 3, 2022 Share Posted November 3, 2022 Thanks Steve. I cannot see it in the Roadmap Library so I presume it is not being progressed? 1 Link to comment Share on other sites More sharing options...
Teresa Ward Posted November 14, 2022 Share Posted November 14, 2022 I would also find this useful In a request that reports lost/stolen equipment we'd like to be able to email information about the lost item to our data governance team (made up of basic users) to keep them informed of any possible data breach risks. There doesn't seem to be a way of doing this without adding individual names which of course change over time. Link to comment Share on other sites More sharing options...
Gareth Watkins Posted September 11 Share Posted September 11 +1 I would also find this useful as a new feature or at least some function to allow the adding of more than 1 basic user per node. Link to comment Share on other sites More sharing options...
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