Add a team as a Connections

[Sean Teehan]

Hi,

 

Is there a way to add a team as a connection, currently i can only see a way to add individual users?

 

Thanks,

Sean

[Will J Douglas]

+1,

This would really help me out as well.   

I'm currently looking at complicated business process to add in multiple connections dependingon who logged the original request.

It would be better if I can address with a single group.

[HHH]

+1 That would be very useful when creating a proposed BPM. I'm having the same problem as @Will J Douglas

[samwoo]

+1 good idea actually 

[Steven Boardman]

Thanks for the suggestion @Sean Teehan and the additional support from others. 

There isn't currently the capability to do this, however we can look into this, and we it will be prioritised alongside other feature requests. 

What will help us formulate an approach would be some use case examples of how / where you would see the group connections working for you, and of course support by the community will help from a prioritisation perspective. 

 

[Will J Douglas]

Hi, @Steven Boardman

To illustrate the use case for my business, we are using Service Manager for logging maintenance requests for our hotels (in addition to the IT team using the system)

In relation to a leaking tap in a hotel room, the request source could be housekeeping (noticed issue when cleaning room) or reception (guest called down to report the issue) but both teams (and maintenance) would need to be kept in the loop of the issue. 

Only maintenance are considered a support team as they are the ones fixing the issues, but the other two teams (who consist of basic users only)  should be aware that the tickets are open and should be able to view and comment (housekeeping - why is the leaking tap not fixed yet?    or reception - the guest complained again about the leaking tap).

In addition I have two levels of management (operations managers and general managers) - the manager request visibility only supports one manager.

I would like ops managers and general managers to be able to see all requests logged by any team (housekeeping, maintenance, reception, or back office teams) across their one hotel (ops managers) or two hotels (general managers).

Hope that helps clarify.

Regards,

WIll.

[Sean Teehan]

Hi @Steven Boardman ,

 

The plan is when a high priority incident is logged for a certain product it would then add a team of connections to that request. Then everyone who is impact or interested in that would be automatically added. If this is done at a team level we will not need to amend the BPM to add these people as connections.

Thanks,

Sean 

[Dan Munns]

This is what I asked for a few days ago.

 

[Steven Boardman]

@Sean Teehan @Will J Douglas thanks for posting back on here and the detailed use cases and explanations in your organisations. 

We have the requirement raised, and now it is a case of it being prioritised alongside other requirements, we will post back here once it is scheduled and progressed. 

[Will J Douglas]

@Steven Boardman

This is great news thanks.   

Any chance we could bundle in an dropdown option to view My Requests and Connections Requests at the same time via the employee portal?

 

[Aaron Summers]

+1 very useful for us too and similar case scenario as Will J Douglas.

Aaron  

[HHH]

Any update on this @Steven Boardman?

 

[Steven Boardman]

@HHH no progress on this at the moment i am afraid, it is still on our list but it not currently scheduled.  As this changes we will update this post

[HHH]

@Steven BoardmanAnything new regarding this? It would greatly improve our prio1/major incident process

[Salma Sarwar]

Hi 

 

We are looking for a similar solution, any progress on this?

 

Kind Regards,

 

Salma

[Estie]

Hi is there any update on this enhancement?  I would like to be able to add two individuals as connections to requests that are marked as major incidents, via the BPM.  They do happen to be in the same team.  However it would be useful to add more than one connection from different teams to the node in the BPM.

Thanks

[Steve Giller]

Current enhancements are listed under Admin -> Hornbill Solution Center -> Roadmap Library

[Estie]

Thanks Steve.

I cannot see it in the Roadmap Library so I presume it is not being progressed?

[Teresa Ward]

I would also find this useful

In a request that reports lost/stolen equipment we'd like to be able to email information about the lost item to our data governance team (made up of basic users) to keep them informed of any possible data breach risks. 

There doesn't seem to be a way of doing this without adding individual names which of course change over time. 

[Gareth Watkins]

+1 I would also find this useful as a new feature or at least some function to allow the adding of more than 1 basic user per node.

[Berto2002]

+1 for this.

I would like to see us able to add Organisation Groups as Connections which would result in all the members of that Org Group being able to act as Connections.

Use cases:

1. Secretarial Pool supporting multiple execs and all need to be connections in case asked by any of them to look into their IT tickets
2. Councillor Support Team is a virtual team of people we have as an Org Group (sync'd from O365 groups) doing as above for Councillors