Request actions available whilst on hold

[Will J Douglas]

Hi,

When I place a request on hold I can only see Update and Cancel as possible actions afterwards.

We are using "on hold" for calls passed out to suppliers as well as available customer feedback.

 

With the default setup I cannot e-mail a request update to a customer without taking the call off hold and putting it back on again.

 

Is there somewhere where I can change this behavior to allow other actions?

 

Regards,

Will.

[Will J Douglas]

Hi,  

I've found the relevant settings in Service Manager.

app.com.hornbill.servicemanager.request.onHold.actions
Actions available when request is on hold

update,board,cancel

 

 

I'll have a play around with this.  

 

thanks.

 

Will.