Jump to content

Request actions available whilst on hold


Will J Douglas
 Share

Recommended Posts

Hi,

When I place a request on hold I can only see Update and Cancel as possible actions afterwards.

image.png.691c49e4221f8ee18d722e5a121d4e5c.png

We are using "on hold" for calls passed out to suppliers as well as available customer feedback.

 

With the default setup I cannot e-mail a request update to a customer without taking the call off hold and putting it back on again.

 

Is there somewhere where I can change this behavior to allow other actions?

 

Regards,

Will.

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share

×
×
  • Create New...