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Integration Call Failure/Session Issues


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We have an integration call that fails where the target does not receive the request, see below error


When we check the sessions in the system we see the below, which seems to have multiple sessions for the same user. However we cannot see a reason for this happening.... does anyone know what is happening?


There are ideas here around things like Service Manager updates happening for example, we had this issue this morning when we applied the latest update but we are not sure if this is a coincidence.

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