Kelvin Posted July 4, 2019 Posted July 4, 2019 I have been looking on the Demo environment and can see Requests Average Response Time Report does this take into account the Working Time Calendars?
Steven Boardman Posted July 4, 2019 Posted July 4, 2019 @Kelvin this should follow the working time calendars as defined against your service level agreements.
Kelvin Posted July 4, 2019 Author Posted July 4, 2019 @Steven Boardman great thank you for confirming
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