audit Contacts - Audit Trail not updated when changes made by Portal

[Martyn Houghton]

When a contact makes a change to their profile on the customer portal, the Contact's Audit Trail is not updated, so the audit trail is incomplete.

We discovered this when one of our customers updated the email address on their shared group account to be their individual email address. We have now replicated this and can confirm that profile changes made on the customer portal do not update the Audit Trail.

Can this be looked at a matter of urgency.

Thanks

Martyn

[Daniel Dekel]

Hi @Martyn Houghton,

Yes, we will look at this now. Will keep you updated.

Thanks,

Daniel.

[Martyn Houghton]

@Daniel Dekel

Thanks for picking this up.

Cheers

Martyn

[Daniel Dekel]

@Martyn Houghton, we found a problem where contacts are not visible in the audit table, but it is being logged. So the information should be there is just not visible.

The fix to the query should be available in the next platform build.

Thanks,

Daniel.

[Martyn Houghton]

@Daniel Dekel

That's good to know it there under the skin.

Thanks for the update.

Cheers

Martyn