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New Update: Hornbill Service Manager (1548)

Guest Ehsan

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Guest Ehsan

Hello Everyone,

The latest build of Service Manager (1548) has been released to live.

What's New

  • CH00146368 - Connections of a Request can now view the Request within the Employee Portal. This can be enabled via 'Connections' tab in 'Request Config' tab of a Service.
  • CH00141341 - You can now notify a Request's customer on Timeline updates with 'Customer' visibility. This can be enabled via 'Update' action in 'Request Config' tab of a Service.
  • CH00154011 - Custom columns are now available as conditions when configuring Views in the Requests List. - See more on the Wiki.
  • CH00156123 - New iteration of Service Manager Reports. Filtering options in Custom Reports have been extended to match the conditions available in Views. We have provided an option to group the results list in a Custom Report. The charts in Reports have been updated to improve their look and feel. - Refer to 'Service Manager Reports' section on the Wiki page.
  • CH00150397 - Classes within Asset Management have been enhanced to include new attributes. - See more on the Wiki.
  • Customer's email address is now available as a variable when configuring Snippets.

What's Changed

  • CH00153223 - More options available when searching for Assets in Progressive Capture. You can also set a default search criteria when configuring the form.
  • CH00154011 - Charts in a user's Dashboard have been updated to improve the look and feel.

What's Fixed

  • PM00155858 - Images would not always load when viewing FAQs in the Portal.
  • PM00155972 - Some users reported that they were unable to create Assets.
  • PM00155911 - Date/Time attributes in a Change Request are now formatted based on user's Regional Settings.
  • PM00156260 - Progressive Capture Service Details form validation would fail if both Service and Catalog selections were mandatory
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