Error on PCF - The flow is poorly formed.

[Tina.Lapere]

Hi,

I've had a customer log a call to say that they were getting an error at the end of logging a New Starter call on the 27th June and the call didn't log.

It came up with 'The flow is poorly formed.  Please contact your PCF Manager'.

I've tried it and it works fine, as have a couple of my colleagues and staff outside of ICT.  We had a new starter call logged fine by a member of staff on the 26th June - but not had one since.  No updates have been done since then.  We've verified the process and it doesn't report any errors.  

Can anyone shed any light onto what might be/have been wrong?

Thanks

Tina