HORNBILL INSIGHTS 20 – CUSTOMER ROUNDTABLE, MARYLEBONE

[TrevorKillick]

@Patrick Bolger mentioned at Insights19 that he'd like to canvass our customers to find out which service management topics you would like to hear more about. We have an enormous wealth of knowledge and experience within the Hornbill Community, which can be shared to benefit everyone.

Although there’s plenty of decent service management content available online, much of it tends to be focused on strategy and blue-sky thinking. We’d like to address this, by understanding the topics that you, as practitioners, want more help with. For example, Marc Littlefair’s engaging session at Insights - “Stop fearing automation, start driving it” – could be turned into a Smart Guide , which would be incredibly useful.

Do you have a list of topics that you’d like more help with? Perhaps you have knowledge to share that will help others.

Possibly the best way to get this underway is to physically meet up to discuss potential topics and formats. To keep things simple, We’ve proposed a few dates where we can meet up in London and get the ball rolling. If there’s enough interest, we can look at other dates and locations for customers who can’t easily make it to a London event. 

The Roundtable will take part at a pub in Marylebone. We will confirm the exact venue once the date has been decided. We will of course be providing some snacks and drinks to help get those creative juices flowing! Let’s make IT happen!

[Patrick Bolger]

Folks, I’m keen to get your thoughts on the types of practitioner-focused content that you would like to see us producing. We can easily create content that we ‘think’ would be useful, but it would be far better to get your input first, so that we can prioritise the stuff that would be most useful to you as practitioners.

I thought that the best way to kick this off was to have an informal chat, over drinks and snacks in a pub, so we posted a few dates in July to gauge interest. The post has only been up for one day, but at the time of writing, we have only had one person who responded.

Now, perhaps this is because you can’t take time away from work, especially so soon after Insights. However, we have provided some evening timeslots, which shouldn’t impact your working day. It could be a timing issue, as it’s holiday season, or it could be that you’d simply prefer us to just churn out content that ‘might’ be useful. Perhaps the format is wrong, and instead of a physical meet up, we should just canvass the entire community online.

Personally, I think it would be better to have some free-flowing dialogue first, then armed with the output of our meeting, go back to the community with a list of proposed content and ask whether there’s anything else that people would like to add. If I’ve got this wrong, and people don't want (or are unable) to meet for a couple of hours this month, please let me know and we can happily try a different route.

[Martyn Houghton]

@Patrick Bolger

Is it worth adding an option to the vote for people to indicate that they would like to attend but are not able to make any of the proposed dates? Least that way you will have an idea of interest as well.

Cheers

Martyn

[TrevorKillick]

@Martyn Houghton

Thats a good point, have added the option to the poll. 

Thanks

Trevor Killick

[Patrick Bolger]

@Martyn Houghton We're also planning to do a quick phone call to customers based around London and the South-East, as it's possible that many people haven't even noticed this post.  Hopefully, there's enough interest to make it worthwhile and get a good sample of the content that customers are most interested in. 

[Darren Rose]

Hi,

Just voted for the 25th - unfortunately, I'm up north on the 17th and 18th, so couldn't attend in person on those dates, but could take part in a call. 

[Marc Littlefair]

More than happy to get involved in this, great shout!

[Patrick Bolger]

Folks,

It looks like Thursday, July 25th is the favourite option so far. We're split fairly evenly between the two time slots of 15:00-17:00 and 17:00-19:00. I'll have a chat with the team and will get their thoughts before we make a final call on the time. Once we have, we'll let you know and by then, hopefully we'll have tempted few more people to join us. 

[Guest AlexS]

A big thank you to everyone that has already indicated their availability for our Insights 20 Customer Roundtable. I can now confirm that the Roundtable will take place at 16:00-18:00 on Thursday 25^th July at The Sir John Balcombe, Marylebone.

Venue Address: Sir John Balcombe, 21 Balcombe Street, Marylebone, London, NW1 6HE

We are very keen to attain your feedback from Insights 19 so that together, we can formulate the most valuable content and structure for Insights 20. We want to hear about the challenges you are facing within your organisation which will greatly help us drive the content we deliver to you all. Your contribution is invaluable to the  Hornbill Community and we greatly appreciate your input.

We look forward to seeing you next Thursday for some lively discussions accompanied by some drinks and food of course!

If you haven’t already confirmed your attendance and you are now able to join us please could you kindly let us know, thank you

[Darren Rose]

I hope there's air con where we're heading!

[Steve Giller]

Make sure none of the discussions get heated!

 

[Darren Rose]

Sorry that I missed this. With the chaos on the trains yesterday, it took me 3 hours to just end up back back at home. 

I hope it was a good sessions, and I'm catching up with @Patrick Bolger next week

[lomixture]

Hello all,

Is there any more information regarding Insight2020 and when we might expect dates to be released?

Thanks

cc @Gemma Morrison @John Delamare-Timms @Will Meekings

[Victor]

@lokent announcement will be coming soon.