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Adding 'Is Analyst Unread' to Views


mojahidm
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Hi Team,

Would it be possible to add the 'Is Analyst Unread' option as a criteria in the 'Create New View'?

image.thumb.png.76ea96de6f8fefe073a95de6e3859f3c.png

As you can imagine, with a high work volume, it can be extremely helpful when you can break the work up and organise it. For instance, filtering out by h_isanalystunread, and then ordering it from oldest to newest for 'last updated' or by when the ticket was logged

Kind regards,

Mojahid

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