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Is there anyone out there using Live Chat? If so, I would love to hear your experiences/challenges with it.

I have seen the details on: https://www.hornbill.com/appstore/livechat however; would like to know how others are using it and if they found it a worth while service. I am looking to buy into  this as I am sure our users will find this to be a great feature and will allow for a more improved customer experience.

 

Regards

Sxx

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we have it but haven't deployed as yet... main thing holding us back is lack of resource to monitor and respond to chat sessions as they come in.

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