Shamaila.Yousaf Posted June 26, 2019 Share Posted June 26, 2019 Is there anyone out there using Live Chat? If so, I would love to hear your experiences/challenges with it. I have seen the details on: https://www.hornbill.com/appstore/livechat however; would like to know how others are using it and if they found it a worth while service. I am looking to buy into this as I am sure our users will find this to be a great feature and will allow for a more improved customer experience. Regards Sxx Link to comment Share on other sites More sharing options...
SimonSheldon Posted July 4, 2019 Share Posted July 4, 2019 we have it but haven't deployed as yet... main thing holding us back is lack of resource to monitor and respond to chat sessions as they come in. 1 Link to comment Share on other sites More sharing options...
Shamaila.Yousaf Posted July 8, 2019 Author Share Posted July 8, 2019 @SimonSheldon thanks for your feedback. Link to comment Share on other sites More sharing options...
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