wfmike Posted June 25, 2019 Share Posted June 25, 2019 Hi Support, I've noticed when using the WYSIWYG I get the below errors when sending and email. The text area shows one view of what you've typed but then formats a different view after sending (mainly related to text spacing and fonts) If I copy and paste some text it randomly chooses the font which I then cannot change after highlighting the text and selecting my preferred font e.g. Arial All in all, I was hoping that changing the WYSIWYG version or type could be left to the Admin to set. The simple version being used on this Forum would be perfect. Link to comment Share on other sites More sharing options...
Victor Posted July 1, 2019 Share Posted July 1, 2019 @wfmike - as this was raised in "About the Forum - Suggestions and Feedback" section, is this related to forums or something about Hornbill product? Link to comment Share on other sites More sharing options...
Stuart Torres-Catmur Posted July 1, 2019 Share Posted July 1, 2019 @Victor Mike is talking about the Email request update option within a Service Manager request When we try to format or copy and paste things in, formatting goes a bit weird. E.G. plain text paste results in a different font to the template font. Text size has to be 16pt to be readable size - compared to 11pt in other email apps. It does work a bit better since last update, but still a bit tricky to use. Stuart T-C Link to comment Share on other sites More sharing options...
Victor Posted July 2, 2019 Share Posted July 2, 2019 @Stuart Torres-Catmur ok then. Is about the product I'll move it to the relevant forum section. Link to comment Share on other sites More sharing options...
Guest Paul Alexander Posted July 12, 2019 Share Posted July 12, 2019 Just jumping in here..... We're having trouble with email formatting too. Copying and pasting from other programmes (Outlook or Word for example) always seems to end up with the formatting all over the place - with extra spaces and line breaks and different fonts. Using the 'paste from Word' or 'paste as Plain text' options don't seem to make much difference either. thanks Link to comment Share on other sites More sharing options...
wfmike Posted July 16, 2019 Author Share Posted July 16, 2019 Sorry for the late reply all. Spot on @Stuart Torres-Catmur and @Paul Alexander If we could have the choice of changing the WYSIWYG to the same being used on this forum would be great. Link to comment Share on other sites More sharing options...
Stuart Torres-Catmur Posted January 3, 2020 Share Posted January 3, 2020 Happy New Year @Victor You last update said this would be moved to the relevant forum section. Is there any update? Is this under another thread somewhere? Please advise. Kind regards Stuart T-C Link to comment Share on other sites More sharing options...
wfmike Posted February 5, 2020 Author Share Posted February 5, 2020 Hi @Victor - any idea whether this is being reviewed from a features update standpoint? Link to comment Share on other sites More sharing options...
wfmike Posted April 16, 2020 Author Share Posted April 16, 2020 Hi @Victor Hope you are keeping safe. Just following up on this request. Any idea if this has been added to the development pipeline? I know this is more of a nice to have, rather than a major update / fix but would be great to know if there is a timeline to implement. Thanks Link to comment Share on other sites More sharing options...
Victor Posted April 18, 2020 Share Posted April 18, 2020 @wfmike @Stuart Torres-Catmur we need to set up a session so I can see exactly what the issues are... it is a bit difficult to gauge them from this post alone Link to comment Share on other sites More sharing options...
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