Email Customer on Update Setting

[dwalby]

Hi all,

Just wondered where to find the setting that was mentioned at Insights 19 which provides the ability to send a customer an e-mail when an analyst uses the Update Action within a request?

Also what email template is used in this instance?

I think @Martyn Houghton was also interest in this...

Thanks in advance?

[Steven Boardman]

@dwalby this setting will be in the Services > Request Config > Actions - This feature will be available in the next Service Manager update which is due our very shortly 

 

[dwalby]

@Steven Boardman thank you!