dwalby Posted June 21, 2019 Share Posted June 21, 2019 Hi all, Just wondered where to find the setting that was mentioned at Insights 19 which provides the ability to send a customer an e-mail when an analyst uses the Update Action within a request? Also what email template is used in this instance? I think @Martyn Houghton was also interest in this... Thanks in advance? 1 Link to comment Share on other sites More sharing options...
Steven Boardman Posted June 24, 2019 Share Posted June 24, 2019 @dwalby this setting will be in the Services > Request Config > Actions - This feature will be available in the next Service Manager update which is due our very shortly 1 Link to comment Share on other sites More sharing options...
dwalby Posted June 24, 2019 Author Share Posted June 24, 2019 @Steven Boardman thank you! Link to comment Share on other sites More sharing options...
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