Delete a request

[Nick Brailsford]

Hi, 

 

Whilst creating a new RFC process and running through some testes we created a new call that caused an error in the process.  I am unable to delete this call the usual way, any other suggestions on how to purge this call?

 

Thanks

[Steven Boardman]

@Nick Brailsford without displaying any sensitive data do you have a screenshot of the request and error - are you saying you are unable to cancel the request? i.e you don't see the cancel option?

 

[Nick Brailsford]

@Steven Boardman please see attached snippets 

[Steven Boardman]

@Nick Brailsford hmm ok i may have misunderstood here.  I See the request is already cancelled, so when you say delete in the usual way, what would be the usual way which isn't working this time, i has assumed you mean't cancelled but i now think you mean something else?  are you referring to the use of the Clean Up Utility - https://wiki.hornbill.com/index.php/Hornbill_Clean_Utility  and this isn't working for this ticket?

[Nick Brailsford]

@Steven Boardman I will try the utility