SJEaton Posted June 17, 2019 Share Posted June 17, 2019 Hi A very quick and probably basic question but I want to get it right! lol I want to assign a collaboration license to all our managers so that they can be authorisers in the system. They won't be required to do anything else but view and authorise service requests. Do I just assign them with the Collaboration Role or are there other roles that they will need? Thanks Sam Link to comment Share on other sites More sharing options...
Bob Dickinson Posted June 17, 2019 Share Posted June 17, 2019 Hi @SJEaton I believe they will all need at least one Service Manager role in order for their authorisation to be posted to the SM timeline - so you would typically also provide your Authorisers with "Self Service User" as well (which they potentially should have anyway in the context of a customer who can consume services, a bit like a basic user would have) Kind Regards Bob Link to comment Share on other sites More sharing options...
SJEaton Posted June 17, 2019 Author Share Posted June 17, 2019 Hi @Bob Dickinson That's great, thanks for confirming! Sam Link to comment Share on other sites More sharing options...
.thumb.jpg.d5d3a83b710c9f83c4e4e8cccaba3f81.jpg)
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now