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Authoriser Role(s)


SJEaton
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Hi

A very quick and probably basic question but I want to get it right! lol

I want to assign a collaboration license to all our managers so that they can be authorisers in the system.  They won't be required to do anything else but view and authorise service requests.  Do I just assign them with the Collaboration Role or are there other roles that they will need?  

Thanks

Sam

 

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Hi @SJEaton

I believe they will all need at least one Service Manager role in order for their authorisation to be posted to the SM timeline - so you would typically also provide your Authorisers with "Self Service User" as well (which they potentially should have anyway in the context of a customer who can consume services, a bit like a basic user would have)

Kind Regards

Bob

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