Adrian Simpkins Posted June 17, 2019 Share Posted June 17, 2019 Hi We have an activity that has been set against one of our Service / Catalog items for both incidents and service reqeusts. When I have checked the BPM's associated to these catalog items, there is no node to set this activity / task so I presume it must be set somewhere to trigger against these catalog items. However, I am unsure where I can find details of this activity and who set it up. This activity appears to be triggering on every Incident and Service Request under this Service / Catalog (I have 6219 historical items of this activity against all SR's / Incidents raised since the instance begun in 2017). I have Activity Template Manager as a role, and have checked on My Activities, then under Manage Templates but I can not see anything here that relates to this activity. So I wanted to check is there somewhere else I would look to amend this activity at all ? Or will this only appear for whoever set it up under their own logon? Many thanks Link to comment Share on other sites More sharing options...
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