Joyce Posted June 11, 2019 Share Posted June 11, 2019 Hi, I need a report where we can review how long it take for an analyst to respond to a ticket after a customer has put an update. So have time since last ' analyst ' update as a filter. I have join Request and h_buzz_activities tables, but I can't find a column to filter ' last update by who' Thanks. Regards, Joyce Link to comment Share on other sites More sharing options...
Joyce Posted June 13, 2019 Author Share Posted June 13, 2019 Any Assistance please? Link to comment Share on other sites More sharing options...
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