Can't send e-mail via Shared Mailbox

[AgentVinh]

Hi,

We're having issues with sending out e-mail via the shared mailbox. It seems to go through to "sent folder" but comes up with a red exclamation.

We used the following links to configure the Outbound and Shared mailbox:

https://wiki.hornbill.com/index.php/Outbound_Mail_Routing

https://wiki.hornbill.com/index.php/Shared_Mailboxes

For the Outbound mail routing, it's passed the check using direct outbound:

Then we linked it with the Shared mailbox with he outbound mail route. Heading over to the Shared mailbox though, it seems to fail. 

Not sure if anyone knows what I might be missing?

[Victor]

@AgentVinh just wanted to check if you still require assistance with this? There is more information about this on this thread:

 

[AgentVinh]

On 6/28/2019 at 12:21 PM, Victor said:

@AgentVinh just wanted to check if you still require assistance with this? There is more information about this on this thread:

 

Thanks @Victor! This did the trick!