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Can't send e-mail via Shared Mailbox


AgentVinh
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Hi,

We're having issues with sending out e-mail via the shared mailbox. It seems to go through to "sent folder" but comes up with a red exclamation.

We used the following links to configure the Outbound and Shared mailbox:

https://wiki.hornbill.com/index.php/Outbound_Mail_Routing

https://wiki.hornbill.com/index.php/Shared_Mailboxes

For the Outbound mail routing, it's passed the check using direct outbound:

image.png.89becf1bb17e6e170099f1a35b983208.png

Then we linked it with the Shared mailbox with he outbound mail route. Heading over to the Shared mailbox though, it seems to fail. 

image.png.0793fd7dc9f9ebd6c8a297264864bb6e.png

Not sure if anyone knows what I might be missing?

image.png

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