samwoo Posted June 6, 2019 Share Posted June 6, 2019 Hi, I would like to request the ability only produce reports on a scheduled basis only if there are data Returned in the query in Service Manager reporting. This will prevent users from unnecessarily going into report if there are no data. Most of the reports will be saved into document manager. Use cases -identifying duplicate email addresses Identifying priority tickets in the last 24 hours with latest information etc. (management purposes) Identifying tickets with BPM issues Many more These would only be produced if there were data. Thanks, Samuel Link to comment Share on other sites More sharing options...
samwoo Posted April 17, 2020 Author Share Posted April 17, 2020 Hello, Has there been any discussion in relation to this idea? Thanks, Samuel Link to comment Share on other sites More sharing options...
samwoo Posted July 30, 2020 Author Share Posted July 30, 2020 Hello, Has anyone seen this request and had a thought about it? Thanks, Samuel Link to comment Share on other sites More sharing options...
samwoo Posted January 4, 2021 Author Share Posted January 4, 2021 Hello and Happy New Year. Just bumping this up to see if this has made its way through any internal discussions? Thanks, Samuel Link to comment Share on other sites More sharing options...
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