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Conditional service manager reporting


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I would like to request the ability only produce reports on a scheduled basis only if there are data Returned in the query in Service Manager reporting.

This will prevent users from unnecessarily going into report if there are no data. Most of the reports will be saved into document manager. 

Use cases

  • -identifying duplicate email addresses
  • Identifying priority tickets in the last 24 hours with latest information etc. (management purposes) 
  • Identifying tickets with BPM issues
  • Many more

These would only be produced if there were data. 




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Hello and Happy New Year.

Just bumping this up to see if this has made its way through any internal discussions?



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