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Notifications in Service Manager


Jeremy
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The notification bell in the top right image.png.4498b464383e1c7ed4db07f4e03d75ca.png when you click on the requests in the list the number does not decrease, it stays static unless you actually click the x or dismiss all. Has something changed in one of the updates as this used to work ok?

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@Jeremy @Chaz I've noticed that there is a pattern. The notifications move to dismissed if you're tagged/mentioned or if there is an update. The only time the notifications do NOT move to dismissed automatically is when a ticket is assigned to the team. After selecting the hyperlink to open the ticket I have to manually dismiss this notification. 

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@Jeremy thanks, is there a timeline entry with the same content as the entry? Could it be a notification for a post you've been mentioned on, but actually don't have visibility of?

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@Jeremy yes, we had a look and that's exactly how it should work. Is the assignment done through the BPM or is it a manual action someone has performed?

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