Malcolm Posted May 29, 2019 Share Posted May 29, 2019 On new ticket creation, email should be sent to an email add specified in business process. Ticket is created as expected, but no email appears to be generated. Link to comment Share on other sites More sharing options...
Malcolm Posted May 29, 2019 Author Share Posted May 29, 2019 Link to comment Share on other sites More sharing options...
Steven Boardman Posted May 29, 2019 Share Posted May 29, 2019 @Malcolm looking at your config you appear to be missing the mandatory email template, so there is no email template to send Link to comment Share on other sites More sharing options...
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