Malcolm Posted May 29, 2019 Posted May 29, 2019 On new ticket creation, email should be sent to an email add specified in business process. Ticket is created as expected, but no email appears to be generated.
Steven Boardman Posted May 29, 2019 Posted May 29, 2019 @Malcolm looking at your config you appear to be missing the mandatory email template, so there is no email template to send
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