TomW Posted May 28, 2019 Share Posted May 28, 2019 I am trying to calculate a metric to show the average percentage of incidents associated with changes by dividing 'the number of incidents linked to changes' by 'the total number of changes' and multiplying the result by 100. I would like to show this in a widget and using a count list I am able to calculate the following. Number of incidents linked to changes: "SELECT COUNT h_sm_relationship_entities.h_entity_id FROM h_itsm_requests,h_sm_relationship_entities WHERE (h_itsm_requests.h_pk_reference = h_sm_relationship_entities.h_linked_entity_id) AND (h_sm_relationship_entities.h_linked_entity_id LIKE 'IN%') AND (h_sm_relationship_entities.h_entity_id LIKE 'CH%')" Total number of changes: "SELECT COUNT h_itsm_requests.h_pk_reference FROM h_itsm_requests WHERE h_itsm_requests.h_pk_reference LIKE 'CH%'" But the metric for this is difficult. I currently have the following but the system doesn't like it: "( (SELECT COUNT h_sm_relationship_entities.h_entity_id FROM h_itsm_requests,h_sm_relationship_entities WHERE (h_itsm_requests.h_pk_reference = h_sm_relationship_entities.h_linked_entity_id) AND (h_sm_relationship_entities.h_linked_entity_id LIKE 'IN%') AND (h_sm_relationship_entities.h_entity_id LIKE 'CH%')) DIV (SELECT COUNT h_itsm_requests.h_pk_reference FROM h_itsm_requests WHERE h_itsm_requests.h_pk_reference LIKE 'CH%') ) * 100" If anyone could offer some advice, or point me in the right direction if I am barking up the wrong tree, then please let me know. Cheers Tom Link to comment Share on other sites More sharing options...
ArmandoDM Posted May 29, 2019 Share Posted May 29, 2019 @TomW can you try this one ? SELECT ( (SELECT COUNT(h_sm_relationship_entities.h_entity_id) FROM h_itsm_requests,h_sm_relationship_entities WHERE (h_itsm_requests.h_pk_reference = h_sm_relationship_entities.h_linked_entity_id) AND (h_sm_relationship_entities.h_linked_entity_id LIKE 'IN%') AND (h_sm_relationship_entities.h_entity_id LIKE 'CH%')) / (SELECT COUNT(h_itsm_requests.h_pk_reference) FROM h_itsm_requests WHERE h_itsm_requests.h_pk_reference LIKE 'CH%') ) * 100 Regards Armando Link to comment Share on other sites More sharing options...
TomW Posted May 29, 2019 Author Share Posted May 29, 2019 Thanks for your recommendation Armando, when I tried it I ended up getting a MariaDB error message about incorrect syntax appearing where the counter would be showing. I have adapted what you recommended and have managed to get it working. To do this I selected 'AVG' from the drop down list under 'SELECT' (COUNT wouldn't work as it counts rows from a list where as AVG works on numbers). I put 'h_itsm_requests,h_sm_relationship_entities' in the text box under 'FROM' In the @WHERE' box I typed 'h_itsm_requests.h_pk_reference = h_sm_relationship_entities.h_linked_entity_id' (I'm not sure this actually does anything) In the little text box between the 'SELECT' and 'DATA FORMAT' drop downs I pasted in: Quote ((SELECT COUNT(h_sm_relationship_entities.h_entity_id) FROM h_itsm_requests,h_sm_relationship_entities WHERE (h_itsm_requests.h_pk_reference = h_sm_relationship_entities.h_linked_entity_id) AND (h_sm_relationship_entities.h_linked_entity_id LIKE 'IN%') AND (h_sm_relationship_entities.h_entity_id LIKE 'CH%')) / (SELECT COUNT(h_itsm_requests.h_pk_reference) FROM h_itsm_requests WHERE h_itsm_requests.h_pk_reference LIKE 'CH%') ) * 100 Finally after much palava it works. I have adapted the above for releases too by changing the 'CH%' wording, after the 'LIKE' statements, to 'RM%'. My brain is now numb! Link to comment Share on other sites More sharing options...
ArmandoDM Posted May 30, 2019 Share Posted May 30, 2019 Hi @TomW, the query was working for me so I suggested it. Good work anyway, glad to hear that you got it working. Link to comment Share on other sites More sharing options...
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