Autoreplying if customer responds to a closed ticket

[HHH]

Sometimes customers respond by email to a closed ticket We then tend to respond manually from the email mailbox.

Is there any way to let the system then send an autoresponse to the customer telling them that the ticket is closed, and to please create a new request?

[samwoo]

+1

[Lyonel]

+1

[Victor]

This should be discussed in Service Manager section as routing rules using operations related to requests (such as updates) are Service Manage specific.