HHH Posted May 27, 2019 Share Posted May 27, 2019 Sometimes customers respond by email to a closed ticket We then tend to respond manually from the email mailbox. Is there any way to let the system then send an autoresponse to the customer telling them that the ticket is closed, and to please create a new request? Link to comment Share on other sites More sharing options...
samwoo Posted May 27, 2019 Share Posted May 27, 2019 +1 Link to comment Share on other sites More sharing options...
Lyonel Posted May 28, 2019 Share Posted May 28, 2019 +1 Link to comment Share on other sites More sharing options...
Victor Posted May 29, 2019 Share Posted May 29, 2019 This should be discussed in Service Manager section as routing rules using operations related to requests (such as updates) are Service Manage specific. Link to comment Share on other sites More sharing options...
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