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wfmike

Add Next and Previous button when viewing a ticket

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Hi Support, 

I'm a new user of Hornbill and like some of the options offered in the software so far. 

However, I've noticed there is no way to quickly navigate through your list of ticket without returning to the main tickets list view. 

Can I propose adding a Next and Previous button / Arrow when viewing a ticket detail so that agent can quickly navigate to the next / previous ticket in their queue. 

Thanks

Hornbill suggestion (2)_LI.jpg

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Hi @wfmike

Thanks for your post.  I can see how this would be useful.  There are some challenges with this at the Request List is a very flexible and with configurable Views, automated list refresh, new request always been added.  Requests can also be accessed from notifications, searches, links in workspace posts, and many other places and these won't haven any context to which request would be next or previous.

We could look at a 'Preview Pane' in the request list that shows a cut down version of the request and the Next and Previous options would simply work with the list that is in the current View.  

I'll be interested to get more feedback from other customers on this post.

Regards,

James

 

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Hi @James Ainsworth

Thanks for you update. 

I was looking for this feature at the servicemanager/request/view stage only. As it would then only be cycling through your current queue. 

I don't really see it being useful in any other view. 

Cheers 

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Hi @wfmike

I have added a change request for this requirement to our backlog.  This wont be scheduled for work yet, but I'll post back here when there is some progress.

Regards,

James

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Hi Stuart,

No movement yet.  This is still in our backlog.  I'll update this thread if I see any progress.

Regards,

James

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Hi @James Ainsworth

Just following up on this request. 

Any idea if this has been added to the development pipeline? 

I know this is more of a nice to have, rather than a major update / fix but would be great to know if there is a timeline to implement. 

Thanks 

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Hi @wfmike

This change is still in our backlog and isn't yet scheduled.  I'll be sure to post back here if there is any change in the status.

Regards,

James

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