wfmike Posted May 23, 2019 Share Posted May 23, 2019 Hi Support, I'm a new user of Hornbill and like some of the options offered in the software so far. However, I've noticed there is no way to quickly navigate through your list of ticket without returning to the main tickets list view. Can I propose adding a Next and Previous button / Arrow when viewing a ticket detail so that agent can quickly navigate to the next / previous ticket in their queue. Thanks Link to comment Share on other sites More sharing options...
James Ainsworth Posted May 30, 2019 Share Posted May 30, 2019 Hi @wfmike Thanks for your post. I can see how this would be useful. There are some challenges with this at the Request List is a very flexible and with configurable Views, automated list refresh, new request always been added. Requests can also be accessed from notifications, searches, links in workspace posts, and many other places and these won't haven any context to which request would be next or previous. We could look at a 'Preview Pane' in the request list that shows a cut down version of the request and the Next and Previous options would simply work with the list that is in the current View. I'll be interested to get more feedback from other customers on this post. Regards, James Link to comment Share on other sites More sharing options...
wfmike Posted May 31, 2019 Author Share Posted May 31, 2019 Hi @James Ainsworth Thanks for you update. I was looking for this feature at the servicemanager/request/view stage only. As it would then only be cycling through your current queue. I don't really see it being useful in any other view. Cheers Link to comment Share on other sites More sharing options...
James Ainsworth Posted June 1, 2019 Share Posted June 1, 2019 Hi @wfmike I have added a change request for this requirement to our backlog. This wont be scheduled for work yet, but I'll post back here when there is some progress. Regards, James Link to comment Share on other sites More sharing options...
wfmike Posted June 3, 2019 Author Share Posted June 3, 2019 Nice on @James Ainsworth - appreciate the quick response. Looking forward to using this feature in the near future. Link to comment Share on other sites More sharing options...
Adrian Simpkins Posted November 16, 2019 Share Posted November 16, 2019 +1 here sounds useful indeed Link to comment Share on other sites More sharing options...
Stuart Torres-Catmur Posted January 3, 2020 Share Posted January 3, 2020 Happy New Year @James Ainsworth Has this development request moved any nearer being incorporated into a release? Kind regards Stuart T-C Link to comment Share on other sites More sharing options...
James Ainsworth Posted January 3, 2020 Share Posted January 3, 2020 Hi Stuart, No movement yet. This is still in our backlog. I'll update this thread if I see any progress. Regards, James Link to comment Share on other sites More sharing options...
Stuart Torres-Catmur Posted January 6, 2020 Share Posted January 6, 2020 Thanks James Link to comment Share on other sites More sharing options...
Guest Paul Alexander Posted January 6, 2020 Share Posted January 6, 2020 +1 for this....I reckon it'd be useful! Link to comment Share on other sites More sharing options...
wfmike Posted February 5, 2020 Author Share Posted February 5, 2020 @James Ainsworth Let me know if any clarification is needed on this one. Link to comment Share on other sites More sharing options...
wfmike Posted April 16, 2020 Author Share Posted April 16, 2020 Hi @James Ainsworth, Just following up on this request. Any idea if this has been added to the development pipeline? I know this is more of a nice to have, rather than a major update / fix but would be great to know if there is a timeline to implement. Thanks Link to comment Share on other sites More sharing options...
James Ainsworth Posted April 16, 2020 Share Posted April 16, 2020 Hi @wfmike This change is still in our backlog and isn't yet scheduled. I'll be sure to post back here if there is any change in the status. Regards, James Link to comment Share on other sites More sharing options...
wfmike Posted April 17, 2020 Author Share Posted April 17, 2020 Thanks for the update James. Link to comment Share on other sites More sharing options...
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