RobertHall_CBC Posted May 17, 2019 Share Posted May 17, 2019 We have noticed that when sending an email to a Customer from a ticket, the status is missing: Does anyone get the same or know how to resolve it? Link to comment Share on other sites More sharing options...
RobertHall_CBC Posted May 24, 2019 Author Share Posted May 24, 2019 Anyone have any thoughts about this? Link to comment Share on other sites More sharing options...
Dan Munns Posted June 20, 2019 Share Posted June 20, 2019 @RobertHall_CBC I suspect this has been overlooked as it should be posted in another area of the forum (@Victor could you move it maybe?) Can you see the status variable on the email template? It should look like this in the template: Status: {{.H_status}} Link to comment Share on other sites More sharing options...
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