Jump to content

Recommended Posts

Posted

Hi Andy,

To automate this there is a BPM option Resolve Linked Requests that is described here.   This allows you to automatically Resolve or Close all the linked requests or the linked requests of a certain type when you reach a particular point within the master request's BPM. 

Let us know if this helps.

Regards,

James

Posted

Hi - Sorry to jump in - I've added the Resolve Linked Request to a BPM for our Problem process - right at the end - but nothing happens... its not resolving the linked incidents or updating them other than to say they have been linked when first linked to the Problem request?!?

 

Any ideas?

 

image.thumb.png.942d7c00f098d6447ffd9ab9b5a124dd.png

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
×
×
  • Create New...