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Add first 50 characters of description to the summary

Jamie Talbot

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Hi all,

I was just wondering if it is possible to add the first 50 character of the description to the end of the summary. It would just make it easier when doing specific types of jobs to know which is which when completing them as we don't give the customer the option to give the ticket there own summary.



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You could probably in the BMP add an Automated Task, Update Request/Details.

Use the Flowcode variable for description and add it as summary.

Question would be how to cap it at 50 characters

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