Jamie Talbot Posted May 13, 2019 Share Posted May 13, 2019 Hi all, I was just wondering if it is possible to add the first 50 character of the description to the end of the summary. It would just make it easier when doing specific types of jobs to know which is which when completing them as we don't give the customer the option to give the ticket there own summary. Thanks Jamie Link to comment Share on other sites More sharing options...
HHH Posted May 13, 2019 Share Posted May 13, 2019 You could probably in the BMP add an Automated Task, Update Request/Details. Use the Flowcode variable for description and add it as summary. Question would be how to cap it at 50 characters Link to comment Share on other sites More sharing options...
Victor Posted May 14, 2019 Share Posted May 14, 2019 23 hours ago, HHH said: Question would be how to cap it at 50 characters The answer is quite simple but no one will like it. You can't. Sorry. Link to comment Share on other sites More sharing options...
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