Custom Button Error - cannot read property 'indexOf' of undefined

[Guest Paul Alexander]

Hello

We're getting an intermittent error when analysts are logging requests - sometimes (can't see a pattern yet) when the call has been logged, they're getting the error 'Custom Button Error - cannot read property 'indexOf' of undefined'

I've had a quick look through the custom buttons that we have set up, but can't see anything obvious. Any ideas please?

thanks

 

[Victor]

@Paul Alexander - my thought would be to recreate this custom button then monitor this for a few days and see if it reoccurs...

[Guest Paul Alexander]

Hi @Victor

The problem is, I don't know which custom button is causing the problem! I've deleted the last button I created, but analysts are still getting the error.....and I really don't want to delete all of the buttons (there's only a few, but it feels like a lot of work...especially on a Monday!!) 

 

[James Ainsworth]

Hi @Paul Alexander

Did you manage to get this sorted?

[Guest Paul Alexander]

Hi @James Ainsworth

It just stopped being a problem.....I'm still not sure what happened, but I've left everything as it is and the error hasn't shown for a while now, so in answer to your question, YES it's sorted thanks

 

 

[Guest Paul Alexander]

Hi @James Ainsworth

I've just had this exact same problem happen again (added a Custom Button to a Project) and then kept getting the 'cannot read property indexof of undefined' for about 20 minutes, then it suddenly just started working.

I didn't do anything to try to fix it (except keep clicking it in frustration!!) so I have no idea what happened.

I realise all of this is less than helpful, but thought i'd let you know!

 

thanks

[James Ainsworth]

Thanks for the update Paul.  We will continue to keep an eye on it to see if there is a way to replicate.

[Guest Paul Alexander]

Hi @James Ainsworth and @Victor

We're all getting this 'custom button' error again every time we open a project. 

We've got a few custom buttons set up now, so we have no idea which one is causing the problem! Any thoughts please?

[Victor]

@Paul Alexander raise a support request with us and will have a look...

[Victor]

@Paul Alexander the error and undelaying issue will be fixed in the next Core Collaboration update

[Guest Paul Alexander]

Thanks @Victor

That'll keep the troops happy

 

[Victor]

I am thinking of a different way for the troops... won't make them necessarily happy...  

[Guest Paul Alexander]

That clip was taken directly from one of our progress meetings......