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Custom Button Error - cannot read property 'indexOf' of undefined


Paul Alexander
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Hello

We're getting an intermittent error when analysts are logging requests - sometimes (can't see a pattern yet) when the call has been logged, they're getting the error 'Custom Button Error - cannot read property 'indexOf' of undefined'

I've had a quick look through the custom buttons that we have set up, but can't see anything obvious. Any ideas please?

thanks

 

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Hi @Victor

The problem is, I don't know which custom button is causing the problem! I've deleted the last button I created, but analysts are still getting the error.....and I really don't want to delete all of the buttons (there's only a few, but it feels like a lot of work...especially on a Monday!!) 

 

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  • 3 weeks later...
  • 1 month later...

Hi @James Ainsworth

I've just had this exact same problem happen again (added a Custom Button to a Project) and then kept getting the 'cannot read property indexof of undefined' for about 20 minutes, then it suddenly just started working.

I didn't do anything to try to fix it (except keep clicking it in frustration!!) so I have no idea what happened.

I realise all of this is less than helpful, but thought i'd let you know!

 

thanks

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