slow performance Slow performance of Service Manager

[Jeremy]

Consistently for the past few days, especially in the afternoons, we are experiencing slowness of the system when logging and generally using the system. Is anyone else experiencing this issue?

[Guest Ehsan]

Hi @Jeremy,

Apologies for the inconvenience that this is causing. We believe this is related to a query for an enhancement to the Subscriptions area in Service Manager. As the Subscription model in a Service can get hierarchically complex and depending on the number of Services that a user supports , the query may perform slower than expected. As we know the cause, we are reviewing this and hence aiming to rectify this as soon as possible. As the infrastructure is shared across multiple Hornbill instances, your instance as well as a couple of other instances are impacted. This should get back up soon as the traffic on the database server lessens. As mentioned, we are looking into this.

Thanks,

Ehsan