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Martyn Houghton

BPM Node to check if in Service Level Working Time

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Can I request an enhancement to add a new BPM Automatic Task node to check and output a result which can then be used in a subsequent decision node, to indicate if the the current date and time is within or outside of the Working Time Calendar associated with the Service Level Agreement associated to the current request.

The reason for this is so that we can trigger alternative actions if the request is logged out side of working time on the portal, but is of sufficient priority to need to additional notification actions to personnel on call.  

Though we can achieve this partially by auto assignment and picking up when no analyst are online etc, this is not foolproof and it would be better to do this base don the working time calendar rather then relying on analyst to rember to logout/set their availability manually.

Cheers

Martyn 

 

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