Lauren Posted May 3, 2019 Share Posted May 3, 2019 Hi, We've got several custom views that we need to remove/update that were created by someone who no longer works in the organisation. How do we go about doing this? As I understand the only way to do this is to get the owner (creator) to... Thanks Lauren Link to comment Share on other sites More sharing options...
Gemma Morrison Posted May 3, 2019 Share Posted May 3, 2019 +1, this would be really useful for us too! We also have the same situation with the 'snippets' is there a way we could do this at all? Link to comment Share on other sites More sharing options...
Lauren Posted May 8, 2019 Author Share Posted May 8, 2019 Hi @James Ainsworth @Steven Boardman Sorry to pick on you both - are you able to advise if there is any way to amend/remove custom views for the request list that have been set up by users who have left the organisation? Thanks Lauren Link to comment Share on other sites More sharing options...
Alisha Posted May 14, 2019 Share Posted May 14, 2019 +1 for both custom views and snippets. Link to comment Share on other sites More sharing options...
Lauren Posted May 21, 2019 Author Share Posted May 21, 2019 Hi @Victor Are you able to advise on this please? Thanks Lauren Link to comment Share on other sites More sharing options...
HHH Posted May 22, 2019 Share Posted May 22, 2019 +1 Link to comment Share on other sites More sharing options...
Lauren Posted June 6, 2019 Author Share Posted June 6, 2019 Hi @James Ainsworth @Steven Boardman @Daniel Dekel Are you able to advise at all? We need to be able to update/remove custom views that have previously been shared by those who have now left the organisation. Link to comment Share on other sites More sharing options...
Steven Boardman Posted July 10, 2019 Share Posted July 10, 2019 @Lauren i have raised this internally and we'll look at the options for this. Once we have some progress, we'll post back here Link to comment Share on other sites More sharing options...
Lauren Posted July 25, 2019 Author Share Posted July 25, 2019 Great, thanks @Steven Boardman Link to comment Share on other sites More sharing options...
Lauren Posted August 14, 2019 Author Share Posted August 14, 2019 Hi @Steven Boardman Is there any update with this at all? We have a number of custom views that need updating or removing. Thanks Lauren Link to comment Share on other sites More sharing options...
HHH Posted August 14, 2019 Share Posted August 14, 2019 13 minutes ago, Lauren said: Hi @Steven Boardman Is there any update with this at all? We have a number of custom views that need updating or removing. Thanks Lauren So do we, I just received a call from one of our local teams Link to comment Share on other sites More sharing options...
Adrian Simpkins Posted August 21, 2019 Share Posted August 21, 2019 +1 from us here Link to comment Share on other sites More sharing options...
James Ainsworth Posted December 3, 2019 Share Posted December 3, 2019 As of Service Manager build 1778, we have released a feature to allow you to manage Shared Views. Provided that you have either an Admin role or Service Desk Admin role, you will have an option to manage all the views that have been shared. You are able to either take ownership of someones View or assign ownership to another user. Regards, James Link to comment Share on other sites More sharing options...
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